Shipping Policy
- We ship PAN India only, except for a few locations (due to courier restrictions). You can contact us through Whatsapp +91- 63055-40243 by sharing your pin code or zip code before placing the order.
- We offer FREE shipping on all PAN India, except for a few locations (due to courier restrictions) orders worth Rs. 499 or above (value calculated after discounts), which is notified from time to time.
- Rs. 50 for shipping is chargeable for all PAN India orders below Rs. 499.
- We also offer Cash-On-Delivery to many locations across India at an additional charge of Rs. 50. This is an additional charge on top of the shipping charges.
- We ship our products directly from the store based in Hyderabad, Telangana. Orders placed are shipped within 24-48 hours. In rare cases, we may take a little longer to ship your order. In case of any delay, we will keep you informed via email, WhatsApp or SMS.
- We ship Monday to Saturday, excluding Sunday & public holidays. We are associated with reputed logistic partners to help with safe & faster deliveries.
- We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, or deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren't sure, we encourage you to WhatsApp or call us before placing your order.
- Generally, it takes 3 - 7 business days for the deliveries to happen across India, but in rare cases, transit time is longer due to courier loads, local conditions, festive holidays, natural calamities, rain and a variety of other factors.
- If there is a delay in your delivery, please reach out to us at WhatsApp +91- 63055-40243 (Timings: 10:00 am - 6:00 pm).
- We are currently not shipping outside India/ Internationally.
- If you wish to cancel your order, please reach out to us at care@onenaturestore.com or WhatsApp/Call at our customer care number +91- 63055-40243